30-Day Return Window

You have 30 days from your purchase date to request a return or exchange. No returns accepted after this period.

Return Eligibility

We accept returns when:

• System is unused with media in original packaging (full refund)
• System is used but undamaged (50% restocking fee applies)

Non-Returnable Items

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Used/installed filters
• Custom/special-order systems

Shipping Policy

• You cover return shipping costs
• Exceptions: Our errors or manufacturer defects
• Original shipping fees are non-refundable
• For items over $75: Use tracked/insured shipping
• Please do not send your purchase back to the manufacturer

Return Process

For standard returns:

Ship to:

iFilters Receiving Dept.
5015 Hallmark Pkwy
San Bernardino, CA 92407

Refund Process

Once your return is received and inspected:

1. We will send you an email notification within 2 business days
2. The email will confirm we've received your returned item
3. We will notify you of the approval or rejection of your refund

If approved:

• Your refund will be processed immediately
• A credit will be applied to your original payment method
• Please allow 5-10 business days for the refund to appear on your statement